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MaintenanceRental Guru Team
How maintenance should flow from tenant to vendor
A strong maintenance workflow gives tenants visibility, managers control, vendors clear assignments, and admins an audit trail.
June 10, 20264 min read
Overview
Maintenance is a shared workflow across tenants, managers, vendors, and admins.
Maintenance starts with a tenant issue, but it should not stop at a form submission. The request needs to reach the manager, become an assignable task, notify a vendor, and update the tenant as the work progresses.
A commercial rental platform should show each role only the information they need while keeping the full lifecycle visible to admins.
This is why Rental Guru treats maintenance as a role-based workflow rather than a disconnected inbox.